Hotel Housekeeper/ Cleaner
Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift
Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room
Maximises job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment
Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department
Cleans guest rooms daily according to operational policies and standards
Removes soiled bed and bath linens, and replaces with clean linens
Removes accumulated trash from rooms
Cleans bathroom area
Dusts all surfaces
Replenishes promotional materials, literature and stationary
Replenishes room amenities
Vacuums room
Reports unusual circumstances to Floor Supervisor
Reports maintenance requests and replacement orders
Leaves all guests belongings in stay over rooms unless they have been discarded in the trash
Assists guests and other departments by removing food trays and trolleys from bedrooms
Reports to the Floor Supervisor if a guest room has the “do not disturb” sign on the door
Reports to the Floor Supervisor if duvets, duvet covers, bedspreads or bed skirts need changing
Completes full cleaning of any room as requested by Floor Supervisor
Attends to guest needs and requests courteously and efficiently