FNB is Hiring New Call Center Agents
Salary: R8000
Location: South Africa
Closing Date: 24 March 2024
Requrements
- Must have Grade 12
- Experience will be add advantage
This is a remote position.
We are your premier provider of innovative mobile trailers, refrigerators, kitchens, and classrooms designed to meet Manufactured Trailer needs for South Africa. We are currently looking for a Customer support agent to support our small team to provide support for the external sales team.
Job purpose:
- Provide exceptional customer service via phone and email.
- Resolve customer enquiries, concerns, and issues in a timely manner.
- Maintain positive and constructive relationships with the customer.
- Consistent and accurate data inputting.
- Document and track customer feedback.
- Collaborate with administration team to support their work functions where needed.
- Collaborate with the project management team nationally to ensure the customer gets timely updates and to resolve any complex queries.
- Identify opportunities for process improvement to enhance customer satisfaction.
- Maintain Customer Inbox by ensuring emails are forwarded through the correct channels, filing as necessary to ensure an organised system.